THE FROG HOPPrivacy Policy
Last updated: November 13, 2026
Frog Hop LLC, doing business as The Frog Hop (“The Frog Hop,” “we,” “us,” “our”) operates the froghopsiesta.com website and provides island transportation services on Siesta Key, Florida. This Privacy Policy explains what information we collect, how we use it, and your choices.
Information We Collect
When you register for rides or contact us, we may collect your name, mobile phone number, email address, length of stay, party size, and (optionally) where you are staying. When you register, we also record the consent language shown to you, along with a timestamp and IP address, as proof of your consent. When you tip a driver or pay for a ride on our website, we collect your mobile number, the amount, and the driver’s name; card details are entered on our payment processor’s secure page and we never see or store your card number. Drivers and staff who sign in to our staff portal provide their mobile number to receive one-time sign-in codes.
How We Use Your Information
We use your information to provide and coordinate rides; to send you ride-related messages (confirmations, pickup details); to text you a receipt and a ride follow-up after a payment; to text one-time sign-in codes to our own drivers and staff; and, where you have opted in, to send you marketing text messages from The Frog Hop containing offers, coupons, and event information at local Siesta Key businesses during your stay. We may use aggregated, de-identified data to improve our services.
Text Messages (SMS)
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. All text messages are sent by Frog Hop LLC under its own name. Marketing text messages are sent only to guests who opt in by checking the optional consent box on our registration or payment page. Payment receipts and ride follow-ups are texted only if you tick the receipt box on the payment page. Opting in is entirely optional and is never a condition of getting a ride — you can always reach us to book by calling 844-376-4467 or texting 301-257-1930 without signing up for anything. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, or get help by replying HELP. See our SMS / Messaging Terms for full details. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties.
Sharing of Information
We share information with service providers who help us operate (for example, our SMS provider, payment processor, and hosting/database providers) solely to deliver our services, and never for their own marketing. We do not sell your personal information. We may disclose information if required by law.
Data Retention
We retain registration and consent records as needed to operate our service and to document consent. Marketing messaging tied to your stay ends when your stay ends or when you opt out.
Your Choices
You may opt out of marketing texts anytime (reply STOP). You may request access to or deletion of your information by contacting us at the number below.
Children
Our services are directed to adults. We do not knowingly collect personal information from children under 13.
Contact Us
Questions? Call 844-376-4467 or text 301-257-1930.